Refund Policy

Refunds

 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging within 14 days of delivery. Buyer is responsible for return postage, costs and for any loss in value should the item not be returned in original condition. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return,

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at lustandwick@gmail.com

To start a return, you can contact us at lustandwick@gmail.com. Items sent back to us without first informing us will not be accepted and no refund will be processed. 

You can always contact us for any return question at lustandwick@gmail.com

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Damages and issues
We take every precaution to keep products safe and reduce risk of damage during transit. Should there be damages to internal products please contact us on lustandwick@gmail.com and we will evaluate the situation and try to rectify it. Please contact us if you have been sent the incorrect item.

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Exchanges

We do not except exchanges.